Account and Data Deletion
Delete your account and associated data
You can request account deletion in Zynova Live or by email if you cannot access the app. A request, verification of account ownership and completion of data deletion are separate steps. This website does not delete an account or send a request automatically.
If you can sign in
- Open Zynova Live and select Profile → Delete account in the account actions section.
- Read the retention and active-account notices and confirm both checkboxes.
- Type DELETE and select Delete account.
- If recent sign-in is required, sign out and sign in again before retrying. For a failed request, use Profile → Support or the email below.
The flow first records a deletion request and then attempts to delete the Firebase sign-in account. A failed sign-in deletion can leave a recorded request. Sign-out or loss of access is not confirmation that all associated records and media have been erased.
If you cannot access the app
Email asonansapp@gmail.com with the subject Zynova Live — Account and data deletion request. Use the email associated with your account where possible. State that you want your account and associated data deleted and include your public user ID if you know it. Do not include unnecessary personal details. If you cannot access the original email, explain that without sending passwords or identity documents; the appropriate ownership verification must be arranged separately.
Opening an email draft is not sending
Open email draftThe button opens your email application with the recipient and subject. Review your message and press Send in that application. If no email app opens, copy asonansapp@gmail.com into your email service. This page cannot confirm delivery, review or completed deletion.
Data covered by the request
The request concerns the sign-in account and associated profile details/photos, creator application/selfie data, conversations and media attachments, preferences and device associations. Associated records need separate review; deleting the sign-in account is not an automatic database or Storage purge. Ask support for the status of your data request and any categories that remain. Recipient-held copies and justified retained records are separate from your active profile.
Records that may be retained
Purchase, Coin/gift, earning, withdrawal, refund and audit evidence may be retained where needed for accounting, reconciliation, disputes, fraud prevention or applicable obligations. Reports, security and support records may be needed for active investigations. Outstanding broadcasts, creator reviews or financial matters can require manual review. There is no verified universal erasure deadline for all categories; retention is assessed by the record’s purpose and unresolved obligations, not a promise of immediate erasure. See the Privacy Policy for categories and criteria.
Keep your account information safe
Do not email passwords, access tokens, purchase tokens, identity documents, verification selfies, bank-login details or private keys. Requesting deletion does not waive an existing restriction, transaction dispute or lawful retention requirement. No payment is requested on this page.