Privacy Policy
About this policy
This policy explains how Zynova Live handles information for accounts, live broadcasts, calls, messaging and creator features. The information processed depends on the features you use and their availability for your account. Privacy questions can be sent to asonansapp@gmail.com.
Account and profile
We process your account identifier, sign-in provider, email and authentication status to let you sign in and protect your account. Google Sign-In supplies the basic account details you choose to use, such as name, email and profile image. Profile information includes your chosen display name, public ID, photo, gender, age or birth information, country, language and other details you provide. These support profile display, eligibility and language preferences. A selected country is not precise GPS location.
Camera, microphone and selected media
Camera and microphone permissions are requested when needed for camera broadcasting, permitted audio/video calls or creator verification. Watching a broadcast does not require publishing your camera or microphone. When you select a profile photo or a supported message attachment, the selected file is processed and uploaded for that purpose. Where a video-file broadcast source is enabled, the selected video and its own audio are sent to viewers; that source does not use the physical camera or microphone. Selecting a file does not grant access to your entire gallery.
Creator verification
A creator application includes application details and a verification selfie taken in the app. The selfie is stored privately in Firebase Storage and made available to authorized reviewers for application review and safety checks. It is not published as your profile photo. Submitting a selfie is not automatic approval to become a creator.
Broadcasts, calls and messages
Audio/video is transmitted through Agora to the participants or viewers allowed to access the session. Session identifiers, access tokens, timestamps, connection events and call usage records support access control, connection recovery and applicable billing. Text messages, supported media attachments, conversation membership and read/delivery state are stored to provide conversations. Public chat and gift activity can be visible to the room. Premium audio/video remains subject to the existing entry entitlement. This policy does not promise that content can never be recorded by another participant.
Purchases, gifts and withdrawals
Google Play handles the Android purchase payment flow. Zynova Live processes the product identifier, purchase verification data, transaction references and delivery status to verify a purchase and credit the existing Coin wallet once. Wallet, gift, earning, quota, refund and withdrawal records support balances, accounting and fraud prevention. For an available withdrawal method we process the legal account-holder name and destination details you provide, such as PayPal email, bank/IBAN details, Binance UID or a TRC20 address. Authorized payment staff may access the full destination to carry out a manual payment through the relevant provider; routine creator/admin views mask the destination. A withdrawal request is not proof that money has been sent. Do not send payment passwords or private keys to Zynova Live.
Notifications and device records
With the applicable device permission and preferences, Firebase Cloud Messaging delivers notifications about real broadcasts, messages, invitations and service events. Device registration tokens, installation/account association, language, permission state and delivery records are processed for routing, duplicate prevention and troubleshooting. Eligible broadcast announcements may include creators you do not follow; explicit refusals, blocks and the limit of three promotional announcements per rolling 24 hours are respected. You can disable notifications or individual channels in your phone settings. Denying OS permission does not delete messages or the in-app inbox.
Security, support and diagnostics
Reports, blocks, support requests and their attachments are processed to handle safety issues and support. Authorized staff can review relevant records. Firebase App Check, authentication, access checks, rate limits and audit records help protect the service. Technical records can include IP/request metadata, app/device version, connection and error codes. Firebase Analytics processes allowed usage events and Firebase Crashlytics processes crash/error diagnostics to understand reliability and improve the app. These records are separate from a public profile.
Who can see information
Your display name, public ID, chosen profile photo and profile details made visible by the app may be seen by other users. Broadcasts, room chat, gifts and public ranking activity are visible within the relevant feature. Private messages and permitted group conversations are for their authorized participants, with restricted service/moderation access where needed. Sign-in email, verification selfies, purchase verification data, notification tokens and unmasked payment destinations are not public profile fields. Do not share sensitive information in public rooms or messages you do not want the recipient to keep.
Service providers and processing locations
Firebase/Google supplies authentication, database and file storage, server functions/Cloud Run, hosting, App Check, messaging, analytics and crash diagnostics. Google Play supplies purchase verification and the official in-app review flow where available. Agora supplies real-time audio/video transport. The payment provider for a manual withdrawal receives the information necessary for that transfer when it is carried out. These providers operate international infrastructure; processing may occur outside your country. This page does not claim a specific legal transfer mechanism or that all data stays in one country. Contact us for questions about your data and processing locations.
Deletion and retention
You can request deletion of your account and associated data using the account deletion page. The in-app flow records a deletion request and attempts to remove the sign-in account. Removing the sign-in account does not automatically erase every database record or stored file. The associated-data request therefore needs separate review. Profile data, selected profile media, application/selfie data, conversations and attachments should be identified in that review; deletion or anonymization depends on the record and any justified retention need. Copies kept by recipients cannot be removed from their devices by this website.
How retention is determined
There is no single automatic deletion period for all categories in the current app. Financial ledgers, purchases, gifts, withdrawals and transaction evidence may need retention for reconciliation, refunds, disputes or applicable legal obligations. Security, moderation, audit and support records may need retention for active investigations and abuse prevention. The relevant criteria are the purpose of the record, account/request state, outstanding transactions or disputes, safety needs and applicable obligations. No unverified number of days or immediate-erasure guarantee is given here. You can ask which categories remain and why through the contact below.
Your controls and privacy requests
Use Profile → Edit to change supported profile details. Manage camera, microphone, photos and notification permissions in the phone’s app settings; a denied permission may prevent its related feature from working. Use the app’s report/block controls and Profile → Support for help. You may contact asonansapp@gmail.com about access, correction, deletion or other privacy requests applicable to you. Account ownership may need to be verified before private data is disclosed or deleted. Do not email passwords, tokens, identity documents, selfies or payment secrets.
Age requirement
Zynova Live account registration requires users to be at least 18. It is not intended for children. A store content rating describes content and does not replace this registration requirement. If you believe an underage person has supplied information, contact asonansapp@gmail.com.
This website and policy updates
Firebase Hosting receives the technical requests needed to serve these pages. This legal site stores only the selected page language in your browser when local storage is available; it has no sign-in, advertising tracker or deletion-request submission form. Email links open your email application and do not send a request by themselves. We update this page when the described practices change; the date above identifies this revision.